Privacy Policy

Introduction

At River City Rubber Paving ("we," "us," "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable privacy laws in British Columbia and Canada.

By using our website, services, or communicating with us, you agree to the terms outlined in this Privacy Policy.

Contact Information

River City Rubber Paving
Mission, British Columbia
📞 Phone: (604) 854-0265
📧 Email: [email protected]
🌐 Website: www.rivercityrubberpaving.com

Information We Collect

Personal Information

We may collect the following information from you voluntarily:

-Name

-Email address

-Phone number

-Address

-Surface type, property photos, measurements

-Preferences related to paving material, colors, or project scope

You may provide this information when you:

-Request a quote

-Fill out forms on our website

-Message us on social media

-Call, text, or email us

-Subscribe to updates or offers

Automatically Collected Information

When you visit our website, we may collect:

-IP addressDevice and browser info

-Page visits and time spent

-Cookies and tracking data

How We Use Your Information

We use your data to:

-Provide quotes and service updates

-Schedule site visits

-Communicate project timelinesImprove our website and marketing

-Send promotional offers (with consent)

-Retarget via Facebook or Google Ads

-Deliver project confirmations, invoices, and receipts

-Maintain customer support and service history

-Comply with legal obligations

When We Collect Information

We collect information when you:

-Visit our websiteFill out a contact form

-Call, text, or email us

-Subscribe to our mailing list

-Interact with our ads or forms on social media

How We Protect Your Information

We store all personal information on secured servers protected by:

-SSL encryption

-Limited access roles

-Firewall and anti-malware security

Sensitive payment data is processed through secure third-party gateways and is never stored on our servers.

Data Sharing Commitment

We Do Not Sell Your Data

We never sell, trade, or rent your personal information.

Limited Sharing with Trusted Providers

We may share your data with:

-CRM and booking tools (e.g., GoHighLevel)

-Email and SMS providers (e.g., Mailgun, Twilio)

-Web hosting platforms

-Advertising partners (e.g., Meta, Google Ads) — only for retargeting if you consent

Use of GoHighLevel CRM

We use GoHighLevel as our white-labeled CRM to manage leads and bookings.

Note: GoHighLevel is a third-party platform. While we manage your data responsibly, GoHighLevel handles the infrastructure. Refer to gohighlevel.com for their privacy policy.

Use of Cookies

We may use cookies to:

-Remember your preferences

-Track site usage

-Improve user experience

-Enable retargeting

You can disable cookies in your browser, but some features may not work correctly.

Google & Facebook Integrations

We may use:

-Google Analytics

-Facebook Pixel

-Retargeting tools

-Demographics reporting

You can opt out of these using your browser settings or ad preferences at:

-Google Ad Settings

-Facebook Ad Preferences

Legal Grounds for Processing

We process your data based on:

-Consent

-Contract fulfillment (e.g., providing quotes)

-Legitimate business interests (e.g., improving services)

-Legal compliance

Data Retention

We retain your personal data:

-As long as you’re an active or past customer

-Until you request deletion

-As required by law or accounting purposes

Security of Your Information

We take reasonable steps to protect your data, but no method of transmission is 100% secure. By using our services, you acknowledge that some risk exists in any online interaction.

SMS/Text Messaging Privacy

If you opt into text communications:

-Your phone number is stored securely

-We only text you for project updates, scheduling, or offers you’ve agreed to

-You can reply “STOP” at any time to unsubscribe

We do not share your SMS consent or number with third parties.

Your Rights

You have the right to:

-View or update your information

-Withdraw consent

-Request deletion of your data

-Request a copy of the data we hold about you

-Opt out of email or SMS communications

-File a complaint with a privacy authority if needed

To exercise any of these rights, email:

[email protected]

Children’s Privacy

Our services are not directed at children under 13, and we do not knowingly collect their data.

Policy Updates

We may update this policy as needed. The current version will always be available at:

www.rivercityrubberpaving.com/privacy-policy
Last Updated: Mar 15, 2025